1. Customer Inquiry

The customer sends the order form by e-mail (to the following address: drumosport@gmail.com) with the following details:

• Project made by the client (in vector form: .eps, .ai, .pdf)
• Notes with a request for an individual design by our graphic designer – colors according to the Pantone C sampler
• List of ordered products – Sizes of ordered products (type of size: recreation or professional)
• Pads – type of insoles used in the bibshorts, bibknickers or bibtights
• Data – contact and all needed for a VAT invoice, shipping address

2. Offer

We are going to send you a price offer with proforma invoice and terms of payment.

Offer confirmation by the customer means that:

• consent to the terms of cooperation
• acceptance the costs of the order
• making an advance payment of 20% (by bank transfer)

3. Preparing the project

Project sent by the customer:

• Our graphic designer adapts the client’s design into proper templates and we sends it to the client for approval.

Individual project made by Drumo Sport:

• The graphic designer carries out the design according to the client’s instructions (if so) or presents his proposal.

If you do not agree to adapt Drumo Sport logo into your design, an additional fee will be added in the form of 10% of the order value.

4. Project confirmation

Changes to the project may be consulted by phone with the graphic designer, but must be confirmed in writing (email).

After receiving the written approval of the project from the client, we can start the execution of the order.

5. Order shipping

To the indicated address the parcel is delivered by the courier company after credited payment by bank transfer for the entire order.

Cash on delivery – payable upon delivery to the courier company (transport costs are more expensive).

6. Completion date

We will inform you about the completion date after receiving the final order.

Lack of any required information may result in an extension of the order completion date.